As the model demonstrates, traditional learning reaches a rapid peak before Go-Live, that just as quickly subside. The problem is that the more you train people before Go-Live – the more disappears from their memory. With our approach, we design the education before Go-Live in order to contain the most critical knowledge. We make the rest of the knowledge available to all users after Go-Live. This is what Performance Support is all about.
The goal with this approach is to prevent knowledge from disappearing. Instead, employees are encouraged to actively seek out the information they need, when they need it, using our tools. This increase the level of knowledge. Learning by doing is an expression you’ve probably heard before, and that’s exactly what we do and believe in. Knowledge when you need it, and knowledge that you can apply directly into your work. We believe in practical work and our methods and tools are tested and developed through our many successful client cases.
For a change to be permanent, it requires holding it over time. We help our clients to start using their new knowledge and build new routines to maintain it. We handle everything from planning and production to technical solutions and communication.
Welcome to contact us if you have any questions or if you are ready for a change in your organization.